Ted L. Nancy is a customer in need of service. He writes to the city of Huntington Beach requesting a permit for operating his Electronic Nose Blowing Machine, invites Czechoslovakian President Václav Havel to become Treasurer of Ted’s Vacuum Club, asks Nordstrom about buying a mannequin that looks like his deceased neighbor to present to the grieving widow, and more. Time after time, well-meaning representatives offer earnest replies to his letters. Nancy brings his madcap collection of correspondence to the Geffen stage for a one-of-a-kind show that is both outlandish and uproarious.