December, 1983. Five volunteers have come together to answer calls for a hotline created to help fellow Chicagoans cope with the holiday blues. But with a record-breaking cold front sweeping across Chicago, these good samaritans are forced to hunker down for a long night together. When an unexpected visitor bursts through the doors, everyone must work to embody the season’s most valuable lessons and transform their humble hotline into a home for the holidays.